Terms & Conditions

Credit Card Security

We use Sage Pay and Elavon Merchant Services to help us provide the safest possible environment for your SNP purchases. Protx is the UK's largest independent online and mail order Payment Service Provider. For the financial transaction part of the purchase process, our website takes you automatically to the Protx secure server. All transaction information passed between merchant sites and the Protx VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.


Cheque payments

Please do not send any payment at the order stage as we will include an invoice with your goods. When you receive your order please enclose your cheque in the pre-paid envelope provided and return to us at your earliest convenience.
Please make your cheque payable to SNP.


VAT Charges

For orders made from the UK or the European Union, 20% VAT is already included in the price. VAT is only applicable to Canine Joint Right.


Delivery Schedule

Orders for delivery within the UK are eligible for FREE DELIVERY. We will process your order right away. We normally send your order within in 2-4 business days.

Orders for delivery within Europe (outside of UK) will be charged a delivery fee. Again, orders will be processed within 2-4 business days.


Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.


Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.


Privacy Policy

Scientific Nutritional Products do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Transfer of Data

A ruling by the European Court of Justice (ECJ) has invalidated the existing Safe Harbor Framework, which allowed the transfer of data between the EU and the U.S.

As a response to the continuing negotiations between the EU and U.S. please be aware that by purchasing from this online shop you are agreeing to your information being transferred to the United States as this site is hosted there.

This new ruling applies to all online shops which are hosted outside of the EU.

Reaching Us

If you need to reach us, please email us on sales@horsesupplementsdirect.co.uk, or alternatively you can call us on 01377 254900.


Returns Policy

We guarantee your satisfaction with our products. If for any reason you are not satisfied with any product(s) you purchase, we offer a full 'no quibble' refund or exchange within 28 days of purchase. Please call us on 01377 254900 or sales@horsesupplementsdirect.co.uk to make suitable arrangements for return or exchange.
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